Help & FAQ

Our bars are high-performance and truly plastic-free, no greenwashing here. We use botanical-based ingredients that nourish your hair without sulfates, silicones, or synthetic fragrance. Plus, our packaging is 100% compostable and biodegradable.

Yes! All of our formulas are gentle, pH-balanced, and color-safe. Many of our customers with dyed or highlighted hair have switched to Flora Flora and love the results.

We have formulations for every hair type, from dry and frizzy to oily, fine, curly, or color-treated. Not sure what to choose? Take our Hair Quiz or start with our bestselling Sample Set to try different formulas.

Each 2 oz bar lasts about 60–80 washes, depending on hair length, thickness, and storage. That’s the equivalent of 2–3 plastic bottles, without the waste.

We are proudly 100% paraben, sulfate, silicone, and artificial fragrance free! 

Wet your hair, then rub the bar directly on your scalp or between your hands to create lather. Massage in, rinse out, and follow with your Silk Conditioner Bar.

Rub the bar between hands to create a gel, then glide the bar directly onto wet hair, focusing on mid-lengths and ends. For fine hair, rinse right away, for coarse hair, let sit for 1-2 minutes and rinse thoroughly.

Most people don’t need a transition period with Flora Flora, since our bars are pH-balanced and free from heavy waxes or buildup-causing ingredients. Your hair will likely feel soft and clean from the very first wash.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We require buyer to pay for return shipping.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@florafloraco.com.

We currently only ship within the U.S. but have retail partners that ship worldwide. Check out our retailers page for international shipping options!

Email us at hello@florafloraco.com as soon as possible, we will do our best to make changes if your order hasn't shipped yet!

Most orders ship within 1–3 business days. You’ll get a confirmation email with tracking once it’s on the way.

Our subscription service makes it easy to stay stocked on your favorite plastic-free hair care. Choose your products, select your delivery frequency, and we’ll ship it to your door automatically. You’ll save 10% on every order and can skip or cancel anytime.

Yes! Log into your account and click “Manage Subscriptions.” From there, you can skip a delivery, change the next charge date, or pause your subscription altogether.

You can cancel anytime. Just go to your account dashboard → Manage Subscriptions → Cancel, or email us at hello@florafloraco.com and we’ll take care of it.

Absolutely. Log into your account, go to Manage Subscriptions, and click“Edit”next to the product. You can swap scents, adjust quantity, or try something new.