FAQ
PRODUCT QUESTIONS
What are shampoo and conditioner bars?
Shampoo and conditioner bars are the solid form of liquid shampoo and conditioner, although shampoo and conditioner bars typically contain more concentrated, nourishing ingredients since they do not need to be watered down. Liquid shampoo and conditioner contain up to 80% water, so not only are you paying for a plastic bottle, you're also paying for water!
Are shampoo bars the same as soap?
Although we use cleansing agents in our shampoo bars, the ingredients are very different from soap. There is no lye used in our shampoo bars, allowing for a much gentler cleanse that is PH balanced for you hair and skin.
How do you use shampoo and conditioner bars?
Our bars are designed to be easy to grip with wet hands. We like to gently massage the shampoo bar directly onto our wet scalp and then finish the lather with our hands, but you can also create a creamy lather in your wet hands first and then apply to your scalp. For the conditioner bar, we prefer to rub the product into our hands and then apply to the ends of our strands, but you can also rub the bar directly into your hair.
How do I choose the right shampoo bar for me?
You should choose your shampoo based on your current scalp and hair condition~ for example, if you have a dry scalp and hair, you'd choose the Hydrating shampoo bar. If you have dandruff and dry hair, we'd suggest using the Hydrating shampoo bar for most of your washes and add in the Scalp Soothe shampoo bar once a week.
What do you mean by "botanical ingredients"?
We use all naturally derived ingredients that are biodegradable and safe for your health. We use extracts of rosemary, chamomile, rose hip, snow mushroom, willow bark, lycopene from tomatoes and much more, botanical essential oils for fragrance, and even cleansing agents (surfactants) and preservatives that are all derived from plants. Full ingredient details are on every product page!
Do you use parabens, sulfates, artificial fragrance, or silicones?
We are proudly 100% paraben, sulfate, silicone, and artificial fragrance free!
SUBSCRIPTION QUESTIONS
How do I view and edit my subscription information?
Subscriptions can be viewed and edited through the link found in each subscription email, or by logging in to your customer account.
In order to log in, you'll need to create an account using the email address that is associated with your subscription if you haven't already. Here is the link to the log in page, then click on "Create an Account" under the Sign In button.
Once you're logged in to your account, you will see "Subscriptions" on the left side of your account screen. Click "Subscriptions", and you will be taken to the screen to view and edit your subscription.
Note- In order to update your subscription order address, you must do so through the subscriptions screen. Updating your address on the initial log in screen does not affect your subscription.